Alternatives and Cancellations

This sections will notify customers with legal details of our policies regarding alternatives and cancellations of products or services that both sides have signed in the contract.

1. Alternatives
VIETLAND HOLIDAYS will do everything reasonably possible to provide the Customer’s tour itinerary as planned, we reserves the right to alter itineraries, transport and/or accommodation if necessary. In such cases, we will notify the Customer of the alterations in writing at least one week prior to the Customer's arrival in Vietnam.

2. Cancellations
A. Cancellation by the Company
If no deposit is paid, or the Tour is not paid in full by the due date, VIETLAND HOLIDAYS reserves the right to cancel the Tour. If VIETLAND HOLIDAYS, at the request of the Customer, agrees to delay cancellation of the Tour, VIETLAND HOLIDAYShas the right to cancel the Tour if the Customer does not pay as agreed in further negotiations and the cancellation charges set out in Clause 4B below will apply and be payable by the Customer.

B. Cancellation by the Customer
If the Customer cancels the Tour reservation, the effective date of cancellation will be the date VIETLAND HOLIDAYSreceives written notification thereof. Customer cancellation charges are listed below.

1. If the Customer cancels the tour more than 30 days prior to the start date, 50% of the deposit is forfeited.
2. If the Customer cancels the tour less than 30 days prior to the start date 100% of the deposit is forfeited.

Note: Since some suppliers (hotels, cruise companies, etc) have cancellation policies that differ from those of VIETLAND HOLIDAYS, the cancellation charge may, at the Company’s discretion, be adjusted accordingly.

C. Refund for Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services included in the Tour price but not utilized by the Tour member.