complaint

This section referring to an expression of discontent or disagreement of travellers with our services or products.

1. If the Customer wishes to file a complaint in relation to the Tour, he/she should inform the Company’s representative at the location where the complaint arose to allow the Company a reasonable opportunity to rectify matters.

2. Notwithstanding the above, the Customer can notify the Company in writing via the feedback form no later than 30 days after their return to their port of departure. The Company will not entertain any complaint received after this period.

3. The Customer may also email the Company Director at any time sales@visit2vietnam.com