Customers with Special Needs and special requests

This section will let you know in details the cases that special needs or requests occur during or after both sides have made agreements on products or services.

1. Customers with Special Needs
(i). It is the Customer’s responsibility to disclose to the Company prior to booking any relevant physical or mental condition of a member of the Customer's party.
(ii). The Company reserves the right to decline to provide the Tour to a person for whom, in the Company's opinion, said Tour would be inconsistent with their special needs. The Company will not be liable for providing an unsuitable Tour for any person whose special needs were not disclosed to the Company at the time of booking.

2. Special Requests
The Customer must communicate special requests (e.g. ground floor accommodation, etc.) in writing to the Company at the time the booking is made. The Company shall endeavor, if at all possible, to fulfill such requests, however, special requests cannot be guaranteed and do not form part of this Contract. The Company will not be liable for failure to comply with a special request.