Liability and Insurance

Participation in any Tour provided by VIETLAND HOLIDAYS implies the Customer's full and unconditional acceptance of the above conditions.

A. Liability
1. The Company is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disasters, political action and unrest must be borne by the Customer.
2. The Company is not liable for any damages incurred by the Customer through failure to abide by the Contractor improperly implement the Contract if:
3. the failure that occurs is directly attributable to the Customer; or
4. the failure is attributable to a third party unconnected with provision of the contracted services and/or is unforeseeable and/or unavoidable; or
5. the failure is due to a Force Major as defined in Section 5 above.

B. Insurance
The Customer is required to have the necessary travel insurance and is responsible for reading the insurance policy prior to traveling to ensure the insurance provides them with the appropriate level of coverage.

C. Settlement of Disputes
1. The terms and conditions contained herein are governed by and interpreted in accordance with the Laws of Vietnam or other countries in the region that we are in partnership with to sell products and services.
2. If any dispute arising out of or in connection with the applicable terms and conditions contained herein cannot be resolved amicably between the Customer and the Company within 30 days, it will be referred to the Vietnam International Arbitration Centre (VIAC) for a final and binding settlement in accordance with its rules of arbitration. The place of arbitration will be Hanoi, Vietnam, and the language of arbitration will be English.
3. This Contract will remain in effect during, and without prejudice to, the course of arbitration.