• How are hotels be reaching out to customers? How are hotels be reaching out to customers?
    When it comes to distribution channels, the discussion should never just be limited to the hotel’s relationship with online travel agencies or OTAs. In our view, hotels should deploy strategies with the right mix of information to allow potential customers to make informed choices. In addition, hoteliers should leverage services offered by indirect channels to win over business from their competitors.
  • The Age of the Resort Fee The Age of the Resort Fee
    It's a fair bet that even San Francisco's snobbiest coffee drinkers would balk at a cup of Joe that cost $28. Unless they check into a hotel. That's what an increasing number of hotel guests are paying for using (or not using) the in-room coffee maker. To be fair, the $28 also covers using (or not using) the fitness center, basic internet and the phone. Sometimes, there's a newspaper. It all falls under the hotel industry's latest questionable cash cow, the resort fee. And while the mandatory fee that's showing up on hotel bills isn't exactly new, its use is in on the upswing, and the size of it is growing.
  • Tour operators need to pay more attention to manage guest feedback online Tour operators need to pay more attention to manage guest feedback online
    As a tour operator, you sell “once in a lifetime” experiences to travellers, most of whom are often new guests. This makes your marketing strategies essential, and managing your online reviews even more so. People are far more likely to give feedback after experiencing something truly memorable – like seeing a lion kill from the back of a safari vehicle, taking in the majesty of the Scottish Highlands, or scuba diving over a pristine reef. If your money is where your mouth is, this is exactly what you’re giving them, and why it’s essential that you have a guest feedback system in place.
  • The Vietnam hospitality industry lures international investors The Vietnam hospitality industry lures international investors
    In a recent conference organised by the Vietnam Hotel Association and a Singaporean Company in Ho Chi Minh City in April 2017, state management authorities, investors, localities and hotel enterprises discussed about investment environment in Vietnam and how to strengthen cooperation in developing Vietnamese hospitality. It is agreed that the tourism industry in Vietnam has opportunities to reach further stage of development because of its potentials and determination of the government.
  • Vietnam strives to develop tourism to become an important economic sector Vietnam strives to develop tourism to become an important economic sector
    On 9 August 2016, in Hoi An City, Quang Nam Province, a national conference on tourism development was organized with the aim of seeking measures to make the Vietnam tourism industry into a spearhead economic sector.
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