• WHY US? WHY US?
    We have travelled around Cambodia, Laos, Myanmar, Thailand, Vietnam and to some other parts of the world for several times. Like you, we have been enjoying tours and excursions as well as getting particular experiences. We know what we like and what we don´t about tours and destinations, therefore we firmly believe we understand how to offer a unique and unforgettable tour.
  • Contract Contract
    In this section, “Tour” is recognised as the trip being booked by the Customer through VIETLAND HOLIDAYS. “Customer” means travellers who agree to purchase the Tour and/or any person/party on whose behalf you agree to purchase the Tour and is listed on the Reservation Form. The word "Contract" refers to the legally binding agreement between VIETLAND HOLIDAYS and the Customer.
  • Payment Payment
    In principle, we recognise that payment is the transfer of an item of value from our customer(s) to another in exchange for the provision of our products or services or both, or to fulfill a legal obligation. In law, the payer is the party making a payment while the payee is the party receiving the payment. In trade, payments are frequently preceded by an invoice or bill. So payment is made when you receive an invoice or bill indicating that we have together signed contracts.
  • Alternatives and Cancellations Alternatives and Cancellations
    This sections will notify customers with legal details of our policies regarding alternatives and cancellations of products or services that both sides have signed in the contract.
  • Force Majeure Force Majeure
    In this section "force majeure" is used to describe those uncontrollable events that are not the fault of any party and that make it difficult or impossible to carry out our terms and conditions agreed in the contract. VIETLAND HOLIDAYS may insert a force majeure clause into a contract to absolve itself from liability in the event it cannot fulfill the terms of a contract (or if attempting to do so will result in loss or damage of goods) for reasons beyond its control.
  • Customers with Special Needs and special requests Customers with Special Needs and special requests
    This section will let you know in details the cases that special needs or requests occur during or after both sides have made agreements on products or services.
  • obligations obligations
    This sections will inform customers with obligations as our terms and conditions to finalise puschasing process of products or services.
  • complaint complaint
    This section referring to an expression of discontent or disagreement of travellers with our services or products.
  • Liability and Insurance Liability and Insurance
    Participation in any Tour provided by VIETLAND HOLIDAYS implies the Customer's full and unconditional acceptance of the above conditions.
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